Customer Relationship Management

Customer Relationship Management is a strategy of work effectiveness increase, including various sides of interactions with them.

Using of CRM strategy and also using of various tools to realize and support this strategy, you will make relationship with your clients more effective, reduce costs to invite new and keep current clients, and obtain additional competitive advantages.

Pulsar offers an effective, scalable and easy to use CRM solution that includes key features for successful relationship with your clients. It can be easy customized special for your individual needs and enables you to:

• provide high-quality service to your clients
• increase the efficiency of employees
• improve co-operation/interaction between employees
• provide access to actual client's information for your employees
• focus on important aspects
• analyze your experience and make an opportune decision
• increase sales conversion rates and customer satisfaction
• raise the effectiveness of customer relationship management processes
• improve efficiency by automating manual processes

Suggested CRM-solution was developed on the Open-Source solutions base (Apache, PHP, MySql, SugarCRM etc.) with customizing of existing modules and designing new ones. Mainly it applies in small and medium business. Simplicity of installation, low cost development, integration with Microsoft Outlook and Microsoft Office - these are the main advantages of the solution usage.

There are the following key directions in the Pulsar CRM System:

• Sales Force Automation
  You can manage leads, contacts, accounts and opportunities in Pulsar CRM System. You have the possibility to import and export data from spreadsheet software, such as Microsoft® Excel®, OpenOffice®, and others to analyze the sales pipeline and quickly identify the bottlenecks if any. Also our CRM system provides next modules for your sales forces: Products, Price Books, Vendors, Quotes, Purchase Orders, Sales Orders, and Invoices. They are specifically useful for integrating your organization's sales, inventory, and accounting processes. You have the full control over customer data (you can associate customer record with other records, attach customer-specific documents to the customer details).
  
  

• Team Collaboration
  You can improve your team collaboration by using of the ticket system (tasks, events, activities). Also calendar system helps to plan your company current activities. Activities which you mark in calendar will be added to the ticket system automatically.
  
  

• Marketing Automation
  You can automate your marketing by using of the following modules: Lead Management, E-Mail Management, Product Management and Opportunity Management. You may apply in your marketing campaign such features as sending mass E-mails from the selected mailing lists and creating HTML templates for your mails. Also CRM system can be integrated with Microsoft Outlook or other mailing system used in your company.
  
  

• Analytics and Forecasting
  There are a lot of fully customizable reports for all the modules. You can add to favourites the most needed reports. Also Pulsar CRM System provides different sales pipeline analyses.
  
  

• Security Management
  You can control your sales forces activity by setting up of field-level access for users. User settings can be customized in different ways (user profiles, team roles). Also you have the full login history of each user for better auditing.
  
  

As per customer needs the modules architecture can be changed entirely. CRM-solution can be localized for Windows 2K/XP platform, so you'll have the possibility to work with Windows-interface as well (it will increase the speed of information refresh in the system). And of course as we proposed the full service of software development you can order the system development from the very beginning just for your business needs (including development for .Net platform).

Contact us to get more information and consultation about our CRM solution or get a free quote for your project.